Registration Agreement

Registration and management conditions for domain names under BrandShelter (Registration Agreement BrandShelter) (Januar 2017)

1. General

1. This agreement controls the rights and obligations between Key-Systems GmbH ("Registrar") and the domain holder or its agent or representative ("Customer") with regard to domain names that are registered and managed at the Registrar by the domain owner or on his behalf.

2. Customer is aware that Registrar is an official registrar for domains, accredited by the Internet Corporation for Assigned Names and Numbers (in the following ICANN) as well as by other national and international registries. In the provision of domain name registration or management services, Registrar acts as a mediator between the customer and the organizations responsible for the management of the central databases. Registrar has no influence on the fact that the domain names applied for the customers can be registered and/or are freely from third party rights. Registrar cannot guarantee for this and for the continued registration of the domain names.

3. The various top-level domains are administered by various different, national or private organizations ("registries"). ICANN and each of these organizations have their own terms and conditions regarding the registration and use of the domain names, and possibly proceedings regarding domain name disputes. Registrar is required to pass on these terms and policies and dispute policies to its customers. By requesting a domain registration or domain transfer, Customer declares to be aware of the existing and current registration terms and policies of ICANN and the respective registry and accepts them as an essential part of this agreement.

4. Customer further acknowledges that registration policies of the respective registries or ICANN policies may change from time to time and agrees to keep himself informed about the current rules and to either accept those changes or delete the affected domain names. Registrar will provide information on essential changes in its newsletters and will provide a link to the most current policies on its website.

5. Customer acknowledges that the registration of a domain name may be canceled at any time due to violation of applicable registry or Registrar policies. He agrees in particular to any cancellation, deletion or a transfer of the domain name in accordance with a condition or registration policy of the respective registry or due to an action of Registrar or the registry, provided that it is carried out by the Registrar or the registry operator (1) to correct errors at the registration or transfer, (2) to resolve disputes which concern the registered domain names or (3) due to a violation of the registration policies, provided that such action does not violate ICANN or registry policies.

6. Registrar may modify this registration agreement at any time. Registrar agrees to inform Customer of the change of the terms and conditions by mail or e-mail unless such notification requires unreasonable efforts. Customer can object to modifications within 14 days of the sending date of the notification. Should the Customer object, Registrar may choose to terminate the agreement within 14 days or at the next possible termination date. If Customer does not object, the new terms and conditions shall be regarded as accepted by Customer and shall become part of the contractual relationship.

7. If Customer registers a domain name for third parties or on their behalf, he must ensure before ordering that the third party knows and accepts all relevant policies and registration terms and conditions, including this registration agreement. Customers who act as resellers or distributors are obliged to transmit these conditions completely and obligatory to the end customer/registrants and to document their approval by appropriate evidence. The customer is further required to inform the registrant about all notifications of the Registrar regarding their domain names, the registration terms and all fees applicable to the registration. The policies of the registries and ICANN applicable to Registrars apply accordingly for Customers acting as a reseller. Prior to requesting a termination of a domain name registration or change of registrant contact information, the authorization by the third party to request the termination or modification must be ensured. Transfer requests or requests for Transfer Codes by the third party must be treated in accordance with the transfer policies of the appropriate registry and/or ICANN. Customer undertakes to collect and maintain suitable evidence and required documentation as evidence of the customers agreement and prove the authorization for any actions performed on behalf of the third party by submitting these records to Registrar upon request.

8. If registered name holder registers a domain name through a third party, agent or distributor, he accepts all acts and omissions of these parties as his own. The registered name holder explicitly authorizes these parties to undertake administrative actions regarding all domain names registered on his behalf at Registrar.

9. Both Registrar as well as Customers authorized by registered name holder shall be considered designated agents of registered name holder with regard to the management and registration of a domain name with regard to ICANN, registry or other parties involved in the registration process.

10. In the event that Registrar, in accordance with the policies of the registry, or due to force majeure can not maintain the registration of a domain name of Customer or its own accreditation, Registrar shall be entitled to an extraordinary termination of the registration agreement with Customer with a 14 days period to the end of month. As designated agent of the registered name holder, Registrar is at any time authorized to execute transactions deemed necessary for the management of a domain name including data updates or transfers.

2. Registration and transfers of domain names

1. By submitting a request for a registration and/or transfer a domain name by/to Registrar, Customer authorizes Registrar to transmit on his behalf all entries and modifications which he makes at Registrar (e.g. DNS Updates, WHOIS Updates, other domain configurations) directly and in real time to the respective registry. Registrar is authorized to undo wrongful transactions.

2. Customer undertakes to guarantee that the applied-for domain name and the intended use of the domain name: (a) do not violate rights of third parties, (b) that there are no other legal or factual obstacles in conflict with the registration, (c) that the chosen name does not violate moral conventions, (d) that the registration request occurs in knowledge and consideration of the guidelines and policies of the relevant registry and (e) that he is authorized to request this operation. Registrar is not obliged to verify this authority. Registrar may reject any application to register or transfer of a domain name with good cause.

3. Customer acknowledges that domain name registration requests are usually executed on a "first-come, first-served" principle by the registry. Registrar owes only the effort to register successfully and shall give no guarantee for a successful allocation of ordered domains and becomes free from the duty to perform the service in case of impossibility of the order. Registrar is not obliged to follow the "first-come, first-served" principle in case of multiple requests for one domain name.

4. The registration term after the initial application for the registration of a domain name or the transfer of a domain name from another registrar can be between one and ten years, depending on the domain name.

5. By applying for a domain transfer from another provider to Registrar, Customer confirms that he is authorized to dispose over the domain name. After the transfer is completed the domain owner is obliged to review the accuracy of the data entered in the WHOIS of the domain name and to correct them if necessary. Registrar is authorized to undo domain name transfers in case a previous transfer of the domain name occurred without the authorization of a previous registrant of record, or in case control over the domain was unlawfully lost by a previous registrant of record.

6. By requesting a transfer of a domain name to a third party ("change of ownership"), Customer confirms that the third party has expressly agreed the change of ownership and the terms of this agreement and will provide documentation to that effect upon request. Registrar is entitled to cancel or refuse to execute a change of ownership where such agreement is not documented. The customer agrees to that a change of ownership of a domain name - owing to circumstances - can trigger a ban on registrar transfers.

7. Concerning registration of domain names in multilingual scripts (IDNs) or under newly introduced top-level domains, Registrar explicitely points out that registrar does not have any control of these registrations and it might be possible that the service will be modified, interrupted or even terminated by the registry without prior notice. The customer assumes all risks that interruptions and / or changes may affect or prevent the use and / or planned use of one or more domain names, or that certain applications are not compatible or not immediately compatible with these domain names. Customer acknowledges that the functionalities and terms of use of such domain names may not be equivalent to those of conventional domain names. The customer is also aware of the fact that a domain name may not be fully usable or has to function for any use due to necessary technical innovations.

8. Customer expressly agrees to the immediate execution of the service by Registrar. The registration, the transfer and the renewal of a domain name is a service provided in accordance to Customer specifications. The right to withdraw from the agreement or to returns in distance contracts (§ 312 BGB) is therefore excluded.

2a. Premium Domain Names

1. For domain names that have been designated by the respective registry as Premium Domain Names special prices may apply for registration, renewal and/or transfers that differ from the standard pricing in a TLD („Premium Price“). In such cases, the respective fees for a transaction will be displayed separately in the Interface or can be provided on demand.

2. Customer acknowledges and accepts that in case of an erroneous display of Prices in the user interface at the time of registration or transfer of a Premium Domain Name Registrar may at any time undo the transaction and return the Premium Domain Name to the registry or the previous registrar, provided such display was caused by a missing or erroneous designation of the Premium Domain Name or the applicable fee by the registry, or if the designation as domain name was not recognized by Registrar. The prepaid fees for the transaction will be refunded to Customer. Alternatively, Registrar can offer maintaining the status of the transaction provided Customer pays the difference between the standard fee and the Premium Price.

3. In case a Registry changes a designation of a registered or requested domain name to Premium Domain Names, Registrar will inform Customer about such changes.

3. Domain owner data

1. The Customer is committed to supply Registrar with the following information and data of the registered name holder for the purpose of forwarding to the registry and possibly for the purpose of publishing in the public WHOIS of registered domain names. By entering and changing the data in the online-interface, Customer assures that this information is correct, complete and truthful. This concerns in particular;

  • Current and complete information about the full name or name of a legal person, mailing address, e-mail address, voice telephone number and – if available – fax;
  • The IP address of the domain name server (primary and secondary server) and the name of these servers;
  • the full name, postal address, e-mail address, voice telephone and fax number of the administrative contact, the technical contact and the billing contact.

2. The necessary information and data may vary depending on the TLD. As far as more data is required, this data must be provided during the registration process or alternatively delivered upon request from Registrar.

3. The information and data has to be updated when necessary, incomplete data must be completed. Customer acknowledges that the provision of incorrect, outdated or incomplete data can directly lead to loss of rights from the service without refund.  This also applies in the event that Customer does not comply with any request of Registrar to correct the data or provide proof of its accuracy within a timely manner.

4. An update of the registered name holder data may trigger a temporary lock against transfer requests for the affected domain names. Registrar may – but is not required to – offer an opt-out from this regulation.

5. By providing data of a third party, Customer confirms that he has informed the third party about the provision and use of the data and that the third party has expressly agreed with this provision and use.

6. For the use of services intended to protect the privacy of data the policies and terms of the service provider apply. The same applies for trustee and local presence services.

4. Renewals of Registration

1. Renewals of registration are possible for 1 to 10 years depending on the domain name, provided the maximum registration term is not exceeded.

2. A contract for the registration and administration of a domain name shall be renewed automatically for another 12 month term at the end of the registration period if it is not terminated with a notice period of three months prior to the date of expiry, unless agreed otherwise.

3. For renewals the price list at the renewal date is applicable. The Customer acknowledges that renewal and transfer fees may change at any time on a short notice . As reasonably possible, Registrar will inform Customer about changes to the current fees in its newsletter.

4. Customer will be informed  to pay for the renewal in accordance with the provisions of ICANN or the respective registry in time before the end of the registration period.

5. Termination of the management

1. The registrar is not obliged to conduct renewals of registered Domain Names at the term of the Domain, if customer is with the settlement of due and reminded invoices with more than 30 days in delay.

2. In the case of a domain name canceled by the Customer, applies for deletion of the Name or a renewal is not conducted because of delay, the Registrar is authorized to deactivate this domain name at its own discretion or to change the DNS entries ("deactivation"), to return it to the Registry for the purpose of deletion or continued management at the registry ("deletion"). Customer agrees that the termination or non-renewal of the domain name or non-payment of due invoiced amount shall constitute his consent to the actions described above  and no  agreement to the contrary exists.

3. Regardless of the regulations here and in the general terms and conditions both sides can terminate the agreement for important reason.

a.) An important reason for Registrar is given in particular when Customer

  • In the case of contracts in which a minimum duration is agreed or which have been concluded for a certain period, the payment of the invoices is delayed for more than two months;
  • In the case of contracts which have been concluded for an undefined period, the payment of the fees will be delayed by more than three months;
  • Contents accessible under the Domain or the Domain Name obviously violates applicable law, norms or the good morals, or despite warning within a reasonable deadline contents are not modified in such a way that they satisfy the requirements regulated here; or
  • Is in breach of the terms of the contract or registration policies.

b) Another important reason  exists, if

  • the accreditation of Registrar ends for a top-level domain under which the domain name is registered and the Registrar can not guarantee to continue the registration under the same conditions as well as when the registry terminates the operation of the top-level domain.

c) In these cases Customer loses all rights.

4. Customer may request transfers of Domain Names to another provider. Registrar may refuse such a transfer request, subject to the conditions set by the registry or ICANN reasons for refusals of transfers. A transfer within 60 days of registration or a prior transfer or owner change is prohibited unless such transactions are expressly allowed by the registry or ICANN.

6. Recovery and reactivation of domain names

1. If and as far as a registration authority permits the recovery ("Restore") of previously deleted domain names or domain names returned to the registry in certain TLDs and provided Registrar offers that service in the respective TLD, this service will be provided subject to change without notice at the request of the registered domain holder and with no guarantee of a successful Restore. The prices for this operation are defined in the price list and do not include renewal fees.  A Restore request can only be processed if it is received in time prior to the final deletion by the registry.

2. As far as Registrar offers the reactivation of a deactivated domain name before a utilization, Customer agrees to pay the reactivation fees plus the cost of renewal for such orders.

7. Domain dispute policy

1. Customer agrees to resolve and settle any domain name dispute according to the Dispute Resolution Policies of the respective registry or ICANN, if applicable. These policies can be reviewed on the website of Registrar or on the website of the respective registry, or ICANN. Customer will inform himself about the applicable Dispute Resolution Policy before initiating a registration request. The language of the arbitration rules may be different from the language of the agreement and can be written in the local language of the registry.

2. Customer accepts that Registrar as an accredited registrar may be bound to lock or cancel a domain or to transfer it to a third party in accordance with any decision of an Administrative Panel in accordance with the applicable dispute resolution policy unless Customer provides evidence to Registrar within ten days after an Administrative Panel’s decision that he has commenced a lawsuit against the complainant regarding the panel decision in a court of mutual jurisdiction.

3. For the adjudication of disputes concerning or arising from use of the Registered Name, the Registered Name Holder shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registered Name Holder's domicile and (2) the legal domicile of Registrar.

4. During a pending administrative proceeding or during a period of 15 days after such proceeding is concluded or during a pending court proceeding or arbitration commenced regarding the domain name, Customer may not transfer the domain name registration to a third party unless the third party agrees, in writing, to be bound by the decision of the court or arbitrator.

8. Liability

1. As a condition of Customer’s access and his use of the services of Registrar, Customer agrees to defend, indemnify, save and hold harmless Registrar, agents, partners, ICANN, the central registry as well as all persons involved in rendering of the service in respect to all claims, demands, liabilities, costs and/or expenses resulting from an illegal use of the service, of the domain name registered by Customer or the content provided on a registered domain. In the event of a claim, Customer has the right to prove Registrar, that claims in the context of the exemption have not occurred in the extent demanded or not at all, and / or Customer is not responsible.

2. Neither Registrar, agents, partners, ICANN, the central registry nor any person involved in the rendering of the service will be liable to Customer or any third party for any direct or indirect loss of profits, earnings or business opportunities, damages, expense, or costs resulting directly or indirectly from any failure to perform any obligation or provide service hereunder because of any Force Majeure, or governmental acts or directives, strikes, riot or civil commotion, war, any natural disaster, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force or condition beyond Registrars reasonable control.

3. Registrar cannot be held liable for delays of services and server down times due to higher force, fault of third parties or due to events, which Registrar has no influence on, any agreed-upon deadlines and delivery dates non withstanding. Registrar may delay the provision of service and/or performance by the duration of the respective disruption plus an appropriate starting time. Furthermore, Registrar can limit access to the service, if the stability and security of the operation, the maintenance of the net integrity, in particular the avoidance of serious disturbances of the network, the software or stored data requires it. Registrar is not obligated to review or monitor the use of the service by Customer to ensure their legality.

4. Unless otherwise agreed, Ffor all services of Key-Systems´s liability will be limited to intent and gross negligence if and as much as it is legally permitted. In case of paid services adhesion is limited by KS with negligence and rough negligence to the amount of the payment which can be paid in each case from the Customer for the respective achievement and/or achievement period. For free and ancillary services the liability of Key-Systems is limited to cases of minor negligence and to an amount of 25 EURO for each single case or 100 EURO for all cases. In any other case the liability of Key-Systems is limited to typically foreseeable damages. Claims for punitive or consequential damages are excluded.

5. Customer shall compensate Registrar for any damages resulting from violations of the registration agreement, registration policies, and/or the terms and conditions and shall indemnify Registrar against all third-party claims based on the use of the services. This also includes the reimbursement of all reasonable costs of a legal defense if the Registrar or its employees was threatened with legal proceedings due to the registration or such proceeding are initiated.

6. This includes in particular the use of a domain name by infringing a prohibition in law, the good morals as well as rights of third parties (trademark rights, name rights, copy rights, data protection rights etc.) or the active support of such violations, making available of content that of glorifies violence, inciting, racist or radical right-wing content, the instructions for criminal acts and content that are appropriate to degrade a third party or group of third parties in their human dignity (hate-pages), the unauthorized intrusion into third party computers or computer systems, the distribution of malicious software, the distribution of illegal or regulated substances without the required authorizations, the forgery, the mailing of unrequested or undesirable e-mails for advertising purposes to third parties (Spamming). Customer is obliged to comply with all legal requirements and policies with the provision of pornographic and/or erotic content.

7. A registered domain name can be temporarily blocked or disabled if the Customer violates  applicable law or this agreement in serious manner with the content made available under the domain name and Customer does not react to the request or Registrar to remove or modify the content accordingly. The same applies if such a violation is made plausible.

8. As far as a single domain name is canceled or transferred by Customer, or canceled due to violation of the registration agreement, due to binding decisions in domain name disputes or due to other causes specified in these conditions, no right to request for a free replacement domain or other reimbursement exists, provided that the termination was not caused illegally by Registrar in a culpable or grossly negligent manner. This also applies to other services or additionally booked options regarding the affected domain names.

9. Data sharing and data protection

1. Registrar advises (according to § 33 of the German Federal Data Protection Act (BDSG)) Customer of the fact also personal data is collected, stored and processed within the scope of the performance of the agreement and such data may also be provided to third parties involved in the performance of the agreement. This also includes the provision of the data in freely accessible databases (for example "WHOIS" databases). The registered name holder agrees to the handling and processing of the data by Registrar and third parties involved in the provision of the service. Further information is included in the data protection policies of Registrar.

2. Registrar is authorized to process, and use and adapt Customer's data to improve the range of offered services according to the needs of its Customer.

3. Registrar is authorized to permanently store the data required for billing purposes in accordance with legal provisions.

4. In the event of police or other government requests, Registrar is authorized to transmit the data to such authorized requesting parties. The same applies to the transmission to third parties where they made plausible claims of violations of their rights.

5. Customer has the right to request information on his stored personal data at any time without charge.

6. Customer agrees that Registrar may send newsletters to his e-mail address for informational or marketing purposes.

10. Final clauses

1. Modifications or changes of terms or conditions or the contract, as well as cancelations will only be accepted in writing, oral agreements shall not be considered valid. This also applies to terms and conditions of customers unless the Registrar expressly provides his written agreement to accept such terms.

2. Unless otherwise agreed, for commercial Customers and legal entities in Germany, as well as for all Customers without permanent residence in Germany, St. Ingbert/ Germany will be the exclusive place of jurisdiction for all disputes regarding services provided in accordance with this agreement.

3. For the contract between Registrar and Customers the German law is the only effective law. U.N. purchase law shall not apply.

4. If any provision of this agreement – or parts thereof – contradict the terms, conditions, policies or other regulations of the relevant registries or ICANN, the provisions, terms, conditions, policies or other regulations of the relevant registries or ICANN shall apply instead.

5. If any provision of this agreement shall be or become unenforceable and/or invalid, such unenforceability and/or invalidity shall not render this agreement unenforceable or invalid as a whole. Any provision determined to be unenforceable or invalid shall be replaced by provisions which are valid and enforceable and closest to the original objectives and intents of the original provisions in an economic and legal sense that would have been agreed upon by the parties, had they known of the invalidity at the time of the agreement. As far as legally possible, Registrar shall replace the clause in the above mentioned extent.

6. Both, the English and German version of this agreement are valid and binding. In case of doubt or conflict, however, the German version will prevail.